 |
|
|
HOME HOW TO ORDER EMAIL US CONTACT US CUSTOMER FEEDBACK SUPPORT HOME / OFFICE / MULTIMEDIA GAMING / GRAPHICS HIGH PERFORMANCE |
|
|
Frequently Asked Questions & Troubleshooting |
|
| How to Connect your ADSL modem in VISTA | |
| How to Backup your DATA in Vista | How to get into Windows Safe Mode |
| Computer 'Freezing" problem | How to Activate Windows VISTA |
| Resetting the BIOS on 680i and 780i systems | |
| DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER error | |
|
My computer seems to be running slowly/shutting down or rebooting on its own. |
|
|
This is usually caused by Spyware, Malware, Viruses, Trojans or incompatible software. Please check that the programs you have installed are fully Vista compatible. Even though you have an Anti-Virus program running, nothing is 100%. You can try a System Restore, see System Restore If this does not solve the problem then you may need to Re-install Vista entirely. See Installing or Reinstalling Vista Before we can determine that it is a hardware problem on your computer, a full software re-install needs to be done. If the problem continues on a fresh install of Windows, then it is likely that it is a hardware warranty issue. We strongly recommend a fresh install of windows before you contact us. |
|
|
The DVD drive does not read/burn my DVD/CDs |
|
| Try playing an ORIGINAL CD or DVD to verify that the DVD drive works. If the ORIGINAL CD or DVD plays OK it usually means that the drive is OK. | |
| Unfortunately not all brands of media are 100% compatible with all DVD/CD burners. | |
|
If you experience any problems with DVD/CD burning, try a different brand of media. This problem can also be caused by a virus or trojan. Please bear in mind that no antivirus program is 100% effective. A firmware update to your burner may also help. Visit the relevant website for your burner to do this; Pioneer Firmware Asus Firmware Samsung Firmware LG Firmware - Click on Software Upgrades |
|
|
I have had my computer for a while and the fans are getting louder and louder. |
|
|
Open up the side of the case and (while the computer is switched off) and use a small brush (or compressed air) and clean the fans. You will usually find a build up of dust. |
|
|
I turned on the computer and nothing happened, no lights, nothing at all. |
|
|
Disconnect the Power Cable from the back of the computer and reconnect it. Try a different power board/socket. Change the surge protector. If all else fails, please contact us. |
|
|
I get an error message on the screen, what does it mean? |
|
|
Copy the error message in a search engine such as Google. Very often you will find many pages and websites explaining the issue and how to resolve it. |
|
|
My monitor does not seem to work. |
|
|
Make certain your Monitor is switched on first before you switch on the computer. Try your monitor on a different computer if possible. All monitors carry a 3 year manufacturers warranty. Please refer to the monitors manual for contact and warranty information. |
|
|
I changed the BIOS settings and cannot get into the system. |
|
|
We do not recommend changing the BIOS settings at all. Please refer to your motherboard manual on how to reset the CMOS. |
|
|
My Printer does not work properly. |
|
|
Please download the most recent Vista drivers for your printer. Refer to the manufacturers website. |
|
|
The system hangs when trying to boot up. |
|
|
Remove any discs from the DVD drive or any USB devices (flash drives, external hard drives, card readers etc)and then try and boot the system. If this does not work refer to How to Repair Vista System Restore— using your Vista Disc or Installing or Reinstalling Vista |
|
|
My computer went into a sleep/hibernate mode and I couldn’t turn it back on. |
|
|
Press the on button at the front of the computer once, This will usually take the system out of sleep mode. To switch this mode off, right click on the desktop and select PERSONALIZE then SCREEN SAVER and then POWER SETTINGS. |
|
|
Copyright © 2005-2008 GR-TEK
Computers All rights reserved. |
|